We know there is practical advice that is needed to help you find the information you need immediately after a death.
It can be a very confusing time, but on this page we have signposted you to services which specialise in guiding you through some of the legal, financial and practical requirements following a death.
You will find a list of Useful Links to related sites at the bottom of the page.
IMPORTANT; please note that some of this information may not be relevant during the Coronavirus crisis. Please see our dedicated page for up to date guidance on the restrictions and advice for anyone suffering a bereavement during these challenging times. Click here;
Step by Step Guide
Whether the death of your loved one was expected or sudden, dealing with the immediate arrangements which have to be done can be exhausting, overwhelming and confusing. You may want to ask a friend or relative to help you, or you may wish to deal with these on your own.
Please watch this video explaining in detail the step by step stages of what to do when someone dies
Visit this website below for more information, a free helpline and a fully comprehensive guide to everything you need to know;
What is Probate
Please watch this video explaining the step by step process of probate following a death
Visit this site for more information and a free helpline 0800634 9494
1) REGISTER THE DEATH
You have 5 days within the UK and 8 in Scotland to register the death and receive a death certificate (you may find it useful to pay for additional copies, as you need to produce the death certificate at a later stage when speaking to banks etc).
You can go to any Register Office, but if you use the one in the area where the person died you’ll be given the documents you will need on the day. If you use a different Register Office, the documents will be sent to the office in the area where the person died before they are issued to you. This means you will usually wait a few days. Registering the death will take about 30 minutes, you may need to make an appointment.
Please click here for comprehensive information and guidance. Bereavement Advice Centre
2) YOUR VISIT TO THE REGISTER OFFICE
Visiting the Register Office can be a daunting and upsetting time. If you can take a friend or family member with you, it may be advisable. Please have a look at the following page for a list of everything you will need to take with you
3) TELL US ONCE
Tell Us Once is a service offered by most local authorities on behalf of the Department for Work and Pensions (DWP). The service allows the bereaved person to inform central and local government services of the death at one time rather than having to write, telephone or even attend each service individually. The Tell Us Once service can save you a great deal of time and effort
To stop all main correspondence please visit this page for more advice
4) BEREAVEMENT BENEFITS
This is the Government website with a step by step guide.
Widows and Widowers/Civil Partners - you may be entitled to a one off lump-sum and/or benefits. You may also be able to claim if you are pregnant and your husband had died, or you are pregnant after fertility treatment and your civil partner has died. Please check with Gov.uk for eligibility.
Bereavement Payment - one off sum payment £2,000
Bereavement Allowance or Bereavement Support Payment
Widowed Parent's Allowance - those with dependent children
Please call this number to talk through any entitlement in detail
0345 606 0265 – Monday – Friday 8am – 8pm
0345 606 0275 - Wales
Visit this site for more information GOV.UK
Bereaved relatives may also contact the Jobcentre Plus office regarding potential benefit claims.
0800 055 6688
5) STOP DIRECT MAIL
It is distressing to receive unsolicited mail following a bereavement.
These sites will provide a form for you to complete to stop any direct mail. This will be shared with mailing organisations and under the Data Protection Act, the information will not be used for any other purpose.
Stop Mail will send confirmation of the Stop Mail instruction together with a What Next guide if required. The guide gives practical information including details involving the DVLA, no further communication will be made from ourselves unless requested by yourself.
The Bereavement Register - by registering with this free service, the names and addresses of the deceased are removed from mailing lists, stopping most advertising mail within as little as six weeks.
6) DOGS & CATS
If you are a relative and have been left with a pet to look after, please contact this charity.
The Cinnamon Trust provides long term care for pets whose owners have died or moved to residential accommodation which will not accept pets. Arrangements are made between owners and the Trust well in advance, so owners do have peace of mind in the knowledge that their beloved companion will have a safe and happy future. Emergency cards are available on request.
Do you need to speak to someone now?
24 HOUR SUPPORT LINES
|Samaritans||116 123 (UK)||For anyone at anytime for any reason|
|Childline||0800 1111||Support for 18yrs & under and their relatives|
|Silverline||0800 470 8090||Support for the over 50's|
DAY/EVENING SUPPORT LINES
|Sudden Bereavement Helpline||0800 121 6510||10am and 2pm, Monday to Friday - immediate support|
|National Bereavement Partnership Helpline||0800 448 0800||7am and 10pm for emotional support.|
|Cruse||0808 808 1677||Nationwide bereavement support|
|Cruse Bereavement Care Scotland||0845 600 2227||Thursday 8am-10pm and Friday 8am-4pm.|
|Child Bereavement UK||0800 02 88840||Helpline (9 - 5pm)|
|Child Death Helpline||0800 282 986|
0808 800 6019
|Every evening 7-10pm|
Mon/Thurs/Fri - 10am - 1pm
Tues/Wed - 10am - 4pm
|Grief Talk||0808 802 0111||Support for anyone to Grieftalk from any phone for free|
Monday to Friday 9am - 9pm
Have a 1-2-1 CHAT live session with a Grieftalk counsellor
|Bereavement Advice Centre||0800 634 9494||Practical advice (9 - 5pm)|
|Bereavement Trust||0800 435 455||Emotional and practical advice (6 - 10pm)|
|DrugFam||0300 888 3853||Drug and Alcohol addiction |
The helpline line is available between 9am and 9pm seven days a week.
|Sands||0808 164 3332||9.30am - 5.30pm Mon to Fri and 9.30am - 9.30pm Tues and Thurs evenings|
Free confidential helpline for anyone affected by the death of a baby.
|Survivors of Bereavement by Suicide||0300 111 5065||9am-9pm every day|
|Breathing space Scotland Helpline for when it becomes difficult to cope||0800 838587|
Monday to Thursday - 6pm - 2am
Friday 6pm - 6am
|The Compassionate Friends||0345 123 2304|
Open every day 10 am – 4 pm, 7-10 pm
|The Lullaby Trust||0808 802 6868|
Monday - Friday, 10 am – 5 pm
|The Greater Manchester Suicide Bereavement Information Service|
|0161 983 0700||Open Monday – Friday, 10am-4pm|
|Step by Step Guide||An invaluable guide to all the practical tasks following a death|
|Register Office||Step by step guide to registering a death-a legal requirement|
|Tell Us Once||A centralised service allowing the bereaved to inform government services about the death all at once|
|Bereavement Benefits||A clear guide to eligibility for bereavement benefits|
|Stop Direct Marketing||Stops unsolicited mail arriving to the deceased|
|Dogs & Cats||The Cinnamon Trust deals with pets both before and after a death|
|What to do after a death-A practical Guide for Muslims||A practical guide for Muslims following the death of a loved one, the legal and practical obligations that need to be fulfilled|
Find local support
Please help us with a donation towards our work during these challenging times.
Our funding has been drastically cut due to events being cancelled.
It is VITAL that we ensure anyone bereaved during this crisis is signposted to a choice of IMMEDIATE support for their grief.